1. Who We Are

The Party Nanny is a premium event childcare coordination service based in Gauteng, South Africa. We are the data controller of any personal information you provide through our website, booking enquiries, or service delivery.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights under the Protection of Personal Information Act (POPIA), Act 4 of 2013.

By using our website or booking our services, you confirm that you have read and understood this policy.

2. What Personal Information We Collect

We collect two types of personal information:

Information You Provide Directly:

• Name, surname, email address, WhatsApp number and phone number

• Event details (date, venue, type of event)

• Number and ages of children requiring care

• Child-specific information (allergies, medical conditions, routines, dietary needs)

• Payment details (processed securely through third-party payment providers — we do not store full card details)

Information Collected Automatically:

• Device and browser type

• IP address and approximate location

• Pages visited on our website and time spent

• Referral source (how you found us — e.g., Google, Instagram, venue referral)

• Cookies (see Section 6 below)

We collect only the minimum information necessary to deliver our services safely and professionally.

3. Why We Collect and Use Your Information

We process your personal data for the following purposes:

• Service Delivery: To coordinate professional childcare at your event, including team briefing, activity planning, allergy management and parent communication

• Booking Administration: To confirm bookings, process payments, send reminders and provide post-event summaries

• Safety and Compliance: To ensure child safety, manage risk, and comply with insurance and legal obligations

• Communication: To respond to enquiries, provide updates, and share relevant service information

• Website Improvement: To understand how visitors use our site and improve the user experience

• Marketing (with consent only): To send newsletters, service updates or promotional content — you may opt out at any time

We do not sell, rent or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (POPIA Compliance)

Under POPIA, we process your personal data on the following legal grounds:

• Consent: You provide explicit consent when submitting an enquiry, booking form, or subscribing to our newsletter

• Contract Performance: Processing is necessary to deliver the childcare services you have booked

• Legitimate Interests: We have a legitimate business interest in operating our website, improving our services, and ensuring child safety

• Legal Obligation: We process data where required by South African law (e.g., insurance, tax compliance, child protection)

5. How We Protect Your Information

We take data security seriously. Your personal information is:

• Stored securely on password-protected, encrypted systems

• Accessible only to authorized personnel who require it for service delivery

• Transmitted securely using industry-standard encryption (SSL/TLS)

• Protected by administrative, technical and physical safeguards

However, no data transmission over the internet can be guaranteed 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to improve your browsing experience and understand visitor behaviour.

What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognize you on return visits and understand how you interact with our content.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function (cannot be disabled)

• Analytics Cookies: Help us understand visitor behaviour (e.g., Google Analytics) — you may decline these

• Third-Party Cookies: May be set by embedded content (e.g., YouTube videos, Instagram feeds)

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies may affect website functionality.

7. How Long We Keep Your Data

We retain personal data only as long as necessary:

• Enquiry data (no booking made): Deleted after 3 months

• Booking and event data: Retained for 12 months post-event for insurance, follow-up and service improvement purposes

• Financial records: Retained for 5 years as required by South African tax law

• Marketing consent data: Retained until you withdraw consent

After the retention period, data is securely and permanently deleted.

8. Your Rights Under POPIA

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you

• Right to Correction: Request correction of inaccurate or incomplete data

• Right to Deletion: Request deletion of your data (subject to legal retention obligations)

• Right to Object: Object to processing based on legitimate interests

• Right to Restrict Processing: Request that we limit how we use your data

• Right to Data Portability: Request your data in a portable format

• Right to Withdraw Consent: Withdraw consent for marketing or non-essential processing at any time

To exercise any of these rights, contact us at bookings@thepartynanny.co.za We will respond within 30 days.

9. Sharing Your Information

We do not sell or rent your personal data to third parties.

We may share your information only in the following circumstances:

• Service Delivery: With vetted nannies and coordinators assigned to your event (strictly on a need-to-know basis)

• Payment Processing: With secure third-party payment providers (e.g., PayFast, Yoco)

• Legal Compliance: When required by law, court order, or government request

• Safety and Protection: To protect the rights, safety or property of The Party Nanny, our clients, or children in our care

All third parties with access to your data are contractually required to protect it and use it only for the stated purpose.

10. Links to Other Websites

Our website may contain links to third-party websites (e.g., venue partners, suppliers). We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services involve the care of children, but our website and marketing are directed at adults (parents, event planners, corporate clients). We do not knowingly collect personal data from children under 18 without parental consent.

All child-specific information (names, ages, allergies, routines) is collected from parents or guardians and used exclusively for safe, professional childcare delivery.

12. International Data Transfers

Your data is stored and processed within South Africa. If we engage third-party service providers located outside South Africa (e.g., cloud hosting, email services), we ensure they comply with POPIA-equivalent data protection standards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date.

We encourage you to review this policy periodically, especially before providing personal information.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your data is handled, please contact us:

Email: bookings@thepartynanny.co.za
WhatsApp: +27 64 774 1576
Website: thepartynanny.co.za

We are committed to transparency and will respond to all privacy-related enquiries within 30 days.

Legal & Transparency

Privacy Policy

Effective date: 1 June 2026 · thepartynanny.co.za